What happens if my package gets lost in the mail?

Most packages shipped to U.S. addresses arrive safe and sound at their destination. If your order has shipped but you have not received it yet, please use the tracking information provided in your shipping confirmation email to reach out to your local post office. If you still can’t find it, email us and we’ll see what we can do.

For international shipments, you have two options: FedEx or Standard Mail. If you check out using the standard FedEx service, you will get door-to-door tracking. If you have any issues, please contact FedEx. This is the fastest and safest way to ship to international addresses. If your package is lost using the standard FedEx service we are happy to refund or attempt to send again if it is returned to us or we have additional inventory.

If you choose “Standard Mail” as your shipping option we will send it using FedEx International Mail Service. This is not the same as FedEx. It means your order is shipped from the U.S. to your country via FedEx and then handed off to your local postal service for delivery. Please note that shipping via international mail service is slow (weeks or even months!), expensive, and unreliable. Many packages are lost to theft or poor processing at the local level. Loteria del Chuco is not responsible for shipments that fail to be delivered. If your package is returned to us, we will notify you and refund your order or attempt to ship again at your expense.

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