- Custom or personalized orders
1.Please contact me via email at firstname.lastname@example.org within 7 days of receipt of merchandise to request return authorization.
2. Items must arrive in unused/as new condition within 14 days of purchase and in protective packaging to safeguard the product. Items must not have any signs of damage or wear and tear or odors from smoke or perfume. Any damage will void the return.
3. Return shipping is the responsibility of the customer. We cannot be responsible for return items lost in transit and therefore insist returned items must be shipped with tracking.
4. Your purchase will be refunded once the returned item has been received in new condition and meets the requirements.
*Custom items cannot be returned.